dn9999 Privacy Policy

01 Information We Collect

dn9999 collects personal data that is necessary to provide a safe, fair, and compliant gaming and betting service to players in Bangladesh. We collect information in three primary ways: information you provide directly, information collected automatically through your use of the platform, and information obtained from third-party verification sources.

Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, or contact our support team, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and National Identity Card (NID) number or passport number.
• Contact data: Residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), mobile number, and email address.
• Financial data: bKash account number, Nagad number, Rocket number, Upay number, bank account details, or card details used for deposits and withdrawals.
• Verification documents: Copies of government-issued identification, proof of address documents, and source-of-funds declarations submitted during KYC review.
• Communications data: Messages, emails, live chat transcripts, and support tickets exchanged with the dn9999 support team.
• Responsible gaming data: Self-exclusion requests, deposit limit preferences, session limit settings, and cooling-off period applications submitted through the responsible gaming tools.

Information Collected Automatically

When you access and use the dn9999 platform, certain technical and behavioural data is collected automatically by our systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, betting patterns, session duration, login timestamps, and navigation paths within the platform.
• Transaction data: Records of all deposits, withdrawals, wagers, wins, losses, and bonus activity associated with your account.
• Cookie and tracking data: Information collected via cookies, pixels, and local storage as described in the Cookies & Tracking section of this policy.

Information from Third Parties

dn9999 may receive personal data about you from the following third-party sources to support identity verification and fraud prevention:

• Identity verification service providers used during KYC processing.
• Payment processors including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
• Fraud detection and anti-money laundering screening databases.
• Responsible gaming self-exclusion registers where applicable.

02 How We Use Your Data

dn9999 processes personal data only for lawful, specific, and transparent purposes. We do not sell your personal data to third parties for their own marketing purposes. The following table summarises the key purposes for which we process your data and the lawful basis for each.

Marketing Communications

dn9999 will only send you promotional communications — including offers related to BPL season bonuses, Eid promotions, Pohela Boishakh specials, and cashback campaigns — if you have provided your consent at registration or have subsequently opted in through your account settings. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by updating your notification preferences in your account profile. Withdrawal of marketing consent does not affect your ability to use the platform or receive essential account communications.

03 Data Sharing & Disclosure

dn9999 does not share your personal data with third parties except in the circumstances described below. In all cases where data is shared with third-party processors, we ensure that appropriate data processing agreements and security standards are in place.

Service Providers and Data Processors

We share personal data with carefully selected service providers who assist us in operating the dn9999 platform. These providers act as data processors on our behalf and may only use your data for the specific purpose for which it was shared:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: KYC service providers receive identity documents and data solely for the purpose of verifying player identities.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners may receive anonymised session identifiers to deliver game content. They do not receive your full identity data.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity providers who support platform operations under strict data processing agreements.
• Customer support platforms: Providers of live chat and ticketing software used to deliver English-language support to players.
• Fraud and AML screening services: Third-party databases used to screen transactions and accounts for suspicious activity in line with our anti-money laundering obligations.

Legal and Regulatory Disclosure

dn9999 may disclose personal data to competent authorities, law enforcement agencies, or courts without prior notice to you where we are legally required or permitted to do so, including in circumstances involving:

• Compliance with a valid legal order, court ruling, or regulatory directive issued by a competent authority.
• Prevention, detection, or investigation of fraud, money laundering, or other financial crime.
• Protection of the rights, property, or safety of dn9999, our players, or the public.
• Resolution of legal disputes or enforcement of our Terms & Conditions.

04 Cookies & Tracking

dn9999 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, detect fraud, and analyse usage patterns. By continuing to use the dn9999 platform, you acknowledge the use of cookies as described in this section.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. For all other cookie categories, you may adjust your preferences through your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or settings menu. Please note that disabling functional or analytical cookies may limit certain features of the dn9999 platform or affect the accuracy of personalised content.

05 Data Retention

dn9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below outlines our standard data retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data must be retained for legal reasons beyond the standard period (for example, in connection with an ongoing legal dispute or regulatory investigation), it will be retained until that requirement is resolved and then deleted promptly.

06 Your Privacy Rights

As a player on the dn9999 platform, you hold specific rights over your personal data. dn9999 is committed to respecting and facilitating these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account name and the specific right you wish to exercise.

Response Timeframes

dn9999 will acknowledge all privacy rights requests within 5 business days and will endeavour to fulfil them within 30 calendar days. In cases of complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. All requests are handled confidentially by our data protection team.

07 Data Security

dn9999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated on a regular basis to address emerging threats and industry best practices.

Technical Security Measures

• Encryption in transit: All data transmitted between your device and the dn9999 platform is protected using 256-bit SSL/TLS encryption. Connections that do not meet our minimum encryption standard are rejected automatically.
• Encryption at rest: Sensitive personal data and financial records stored in our databases are encrypted at rest using industry-standard cryptographic protocols.
• Password security: Account passwords are stored using a one-way cryptographic hashing algorithm with salting. We never store passwords in plain text. dn9999 staff cannot view your password.
• Access controls: Access to player data within our organisation is restricted to staff with a legitimate operational need. Access is logged and subject to regular audit.
• Intrusion detection: Automated intrusion detection and prevention systems monitor our infrastructure 24/7 and are configured to alert and respond to anomalous access patterns.
• Fraud monitoring: Real-time transaction monitoring systems flag unusual financial activity for review, protecting both the platform and individual players from fraudulent use.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected players, dn9999 will take immediate containment action and will notify affected players as promptly as reasonably practicable. Notifications will be sent to the email address or mobile number registered to the affected account and will include the nature of the breach, the data involved, and the steps we have taken to address it.

Your Role in Security

While dn9999 takes extensive steps to protect your data, account security also depends on the actions you take. You are responsible for keeping your login credentials confidential, using a strong unique password, and logging out of shared devices after each session. dn9999 will never contact you to ask for your password or OTP by email, phone, or chat. If you receive any such request, do not comply and report it to [email protected] immediately.

08 Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dn9999 processes your personal data, please contact our data protection team using the details below. All privacy enquiries are handled in English and are treated with strict confidentiality.

Privacy Enquiries

For general privacy questions, data subject rights requests, marketing opt-out requests, or concerns about how your data has been used, please contact:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Privacy Rights Request"
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Language: All privacy correspondence is conducted in English

Policy Updates

dn9999 reviews this Privacy Policy on a regular basis and reserves the right to update it at any time. When material changes are made, we will post the updated policy on this page with a revised effective date. Where changes are significant, we may also notify you by email or through an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Children's Privacy

The dn9999 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data on dn9999, please contact us immediately at [email protected] and we will take prompt action to remove the data and close the account.